Cho, Y., & Kwon, G. H. (2023, April). Effects of delivery time and delivery distance of indoor robot delivery service on user satisfaction and reuse intention. In Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1-6).
https://doi.org/10.1145/3544549.3585720
ABSTRACT
The indoor robot service industry has been growing rapidly, indus- trial and academic research has been actively conducted. However, several previous studies have focused on the acceptance of robots, and there is a lack of research on delivery robot services. Moreover, research cases targeting users who have experienced actual robot delivery services are rare. Therefore, we conducted this study tar- geting employees who have used actual robot delivery services in a large office space with a total floor area of 165,000 m2 built as a robot-friendly building. Providing delivery services with approxi- mately 100 robots in a large building is a rare case in the world. This study expanded the technology acceptance model and analyzed how delivery time and distance, which are the characteristics of robot delivery services, affect the robot acceptance intention.
'기술경영 > 논문정리' 카테고리의 다른 글
| 선도기업과 후발기업에 따른 개방형 혁신활동이 기업성과에 미치는 영향에 관한 연구 (0) | 2013.06.29 |
|---|---|
| 논문 잘 설명되어잇음 (0) | 2012.11.01 |
| 연구노트 (0) | 2012.07.11 |
| An Empirical Assessment of Organizational Commitment and Organizational Effectiveness (0) | 2012.03.24 |
| R&D on a global scale (2) | 2012.03.20 |
